Refund policy
At Zunaisha Store, customer satisfaction is our priority. We want you to shop with confidence and have a smooth experience with every order.
Returns
We accept returns for eligible products within 7 days of delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging.
- The product must include all accessories, tags, and items received with the order.
- Proof of purchase or the original order number may be required.
Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a return.
Damaged or Wrong Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of receiving your order.
Please provide your order number and clear photos or a video showing the issue. After verification, we may offer a replacement, exchange, or refund.
Refunds
Once your returned product is received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be processed through the original payment method where applicable.
For Cash on Delivery orders, we may request your bank or other payment details to process the refund.
Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider or bank.
Return Shipping
If the return is due to a defective, damaged, or incorrect product received from us, Zunaisha Store will bear the applicable return shipping cost.
For returns due to a change of mind or other reasons not caused by Zunaisha Store, return shipping charges may be the customer's responsibility.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, clearance, or other product-specific reasons. Any product marked as Final Sale cannot be returned unless it arrives damaged or defective.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our return policy.
How to Request a Return
To request a return or refund, please contact Zunaisha Store with:
- Your order number
- The product name
- Reason for the return
- Photos or video, if the product is damaged, defective, or incorrect
Our customer support team will provide you with the next steps.
Contact Us
For return, exchange, or refund assistance, please contact Zunaisha Store through the contact information provided on our website.
Zunaisha Store reserves the right to refuse a return or refund if the product does not meet the conditions stated in this policy.